Article 3: Grievance Procedure

3.01 Differences Arising

If a difference arises between the Employer and the Resident(s) or between the Employer and PAR-BC concerning the interpretation, application, operation, or any alleged violation of the Agreement, the Resident(s) will continue to perform his/her/their responsibilities in accordance with the Agreement until the difference is settled. All correspondence by either party relating to any grievance shall be copied to HEABC.

3.02 Resolution of Differences

The following procedure will be used for the resolution of differences referred to in Article 3.01.

Stage 1:  Within fourteen (14) calendar days of the occurrence of the difference, or within fourteen (14) calendar days of when the Resident(s) first became aware of the matter giving rise to the difference, PAR-BC shall submit the grievance in writing to the individual designated by the Employer. The Employer shall, within twenty-one (21) calendar days from the receipt of the grievance hold a grievance meeting with a PAR-BC representative and give a written reply to PAR-BC. Should a settlement not be reached then:

Stage 2: Within twenty-one (21) calendar days of receipt of the written reply, PAR-BC will submit the grievance in writing to the individual designated by the Employer. The matter will be discussed between the Employer and PAR-BC. Should a settlement not be reached at this stage, the grievance may be referred to arbitration pursuant to Article 4.

3.03 Policy Grievance

If a difference of a general nature arises between PAR-BC and the Employer concerning the interpretation, application, operation, or alleged violation of this Agreement, the aggrieved party shall submit a written grievance to the other party within fourteen (14) calendar days of becoming aware of the matter giving rise to the difference, and stage 2 of Article 3.02 shall apply.